FAQ

Q:Tell us about the waterparks?

A:  We have 3 waterpark areas.  One is on the fourth floor, one is off the lobby and one is outdoor.  The outdoor pool is open Memorial Day – Labor Day (CLOSING SEPT 16, 2018).  All of our water activities are geared to children ages 11 and under.  We have slides, basketball hoops, spray and play fountains, lap pools, and whirlpools.

 

Q: Is Noah’s Ark included with our room?

A:  YES!  Noah’s Ark is included with your stay, EVERYDAY and a bonus day, the day of check out.  CLOSED UNTIL MAY 2019

 

Q: Where are you located?

A:  We are on the main strip, Wisconsin Dells Parkway.  We are between Noah’s Ark Waterpark and Mt. Olympus Theme Park.  We are walking distance to both attractions, and many more, which will help you to save on parking fees.

 

Q: Do you have a shuttle?

A:  We do not have shuttle service.  Ho-Chunck casino provides shuttle service to/from all area hotels.  There is taxi service available.  And we are within walking distance to so many things:  Mt Olympus, Noah’s Ark, Big Chief Go Carts, Pizza Pub, Army Duck Tours, Bigfoot Zip Line, Top Secret Attraction, Wisconsin Deer Park, and Del-Bar. (Everything listed is within 1 mile of the hotel)

 

Q: Do you accept pets?

A:  We do not accept pets.  We recommend Pampered Paws in Wisconsin Dells.  Pampered Paws

 

Q: Do you provide towels for the pool?

A:  We recommend you bring your own towels for the pool.  You can use your room towels and possibly exchange for fresh ones with the front desk, but we do not have an unlimited supply of towels and we might not have fresh ones immediately to exchange.

 

Q: How many Noah’s Ark Wristbands do we get?  Can we purchase more?

A:  You will get wristbands for the number of people in your room (up to the max occupancy listed for the room type).  You cannot purchase additional wristbands from the hotel.  (CLOSED UNTIL MAY 2019)

 

Q:  What time is Neptune Bar & Grill open?  

A:  We are open 3:00pm to 11:00pm on weekends and holidays September to May.  And open EVERY DAY Memorial Day to Labor Day from 3:00pm to 11:00pm.

 

Q:  What do you offer for older children?

A:  We have 2 ticket redemption game rooms, hot tub, water basketball, and lap pools (indoor and outdoor).  We have a great outdoor space on the side of the hotel with a pavilion and some green area for football, catch, relaxing, or reading.

 

Q:  What time is check-in and check-out?

A:  Check-in is 2:30pm and check-out is 11:00am.  You can pre-register as early as noon and use our pools until your room is ready.

 

Q:  Can you use the pool on the day of check out?

A:  Absolutely.  You will still have access to the pools on the day of check out.

 

Q:  Are your pool heated? 

A:  Yes, all of our pools are heated to a toasty 85º.

 

Q:  How many whirlpools do you have in the summer?  

A:  We have one whirlpool on the fourth floor (Aqua Kingdom) and one outside (Volcano Island).

 

Q:  What are the hours for Noah’s Ark?  

A:  Here is the link to Noah’s Ark to find all the information you will need.  Link   (CLOSED UNTIL MAY 2019)