Q:Tell us about the waterparks?
A: We have 3 waterpark areas. One is on the fourth floor, one is off the lobby and one is outdoor. The outdoor pool is open until September 19th (weather dependent). All of our water activities are geared to children ages 11 and under. We have slides, basketball hoops, spray and play fountains, lap pools, and whirlpools.
Q: Is Noah’s Ark included with our room?
A: Noah’s Ark is closed until 2022. YES! Noah’s Ark is included with your stay, EVERYDAY, including the day of check out (bonus day) for any reservations booked from Memorial Day to Labor Day. Tickets are not available in advance and are not given for future use. Upon check-in for your reservation between Memorial Day and Labor Day, passes will be issued for the duration of your stay.
Q: Where are you located?
A: We are on the main strip, Wisconsin Dells Parkway. We are between Noah’s Ark Waterpark and Mt. Olympus Theme Park. We are within walking distance to both attractions, and many more, which will help you to save on parking fees.
Q: Do you offer any other value-added products?
A: Yes!! Outside of all the great amenities we have on-site we offer discounted tickets to various attractions in the area and **NEW** this year we include tickets to TOM FOOLERY’S ADVENTURE PARK to all registered guests. Tom Foolery’s tickets are available on reservations booked from March 1, 2021 to December 30, 2021. You can find other discounted tickets available on our “Specials” page.
Q: Do you have a shuttle?
A: We do not have a shuttle service. Ho-Chunk Casino provides shuttle service to/from all area hotels. There is a taxi service available. We are within walking distance to so many things: Mt Olympus, Noah’s Ark, Big Chief Go Carts, Pizza Pub, Army Duck Tours, Bigfoot Zip Line, Top Secret Attraction, Wisconsin Deer Park, and Del-Bar. (Everything listed is within 1 mile of the hotel)
Q: Do you accept pets?
A: We do not accept pets. We recommend Pampered Paws in Wisconsin Dells. Pampered Paws
Q: Do you provide towels for the pool?
A: We recommend you bring your own towels for the pool. You can use your room towels and exchange for fresh ones with the front desk, but we do not have an unlimited supply of towels and we might not have fresh ones immediately to exchange.
Q: How many Noah’s Ark Wristbands do we get? Can we purchase more?
A: NOAH’S ARK IS CLOSED UNTIL 2022. You will get wristbands for the number of registered guests in your room (up to the max occupancy listed for the room type) for stays from Memorial Day to Labor Day. You cannot purchase additional wristbands from the hotel.
Q: What time is Neptune Bar & Grill open?
A: CLOSED UNTIL FURTHER NOTICE DUE TO COVID19. We are open 3:00pm to 11:00pm on weekends and holidays from September to May. And open EVERY DAY Memorial Day to Labor Day from 3:00pm to 11:00pm.
Q: What do you offer for older children?
A: We have 2 ticket redemption game rooms, hot tub, water basketball, and lap pools (indoor and outdoor). We have a great outdoor space on the side of the hotel with a pavilion and some green area for football, catch, relaxing, or reading.
Q: What time is check-in and check-out?
A: Check-in is 2:30pm and check-out is 11:00am. You can pre-register as early as noon and use our pools until your room is ready.
Q: Can you use the pool on the day of check out?
A: Absolutely. You will still have access to the pools on the day of check out.
Q: Are your pool heated?
A: Yes, all of our pools are heated to a toasty 85º.
Q: How many whirlpools do you have in the summer?
A: We have one whirlpool on the fourth floor (Aqua Kingdom) and one outside (Volcano Island). Our outdoor whirlpool is seasonal, Memorial Day to Labor Day. (CLOSING SEPTEMBER 19, 2021)
Q: What are the hours for Noah’s Ark?
A: NOAH’S ARK IS CLOSED UNTIL 2022. Here is the link to Noah’s Ark to find all the information you will need. Link